Accessibility at Go Ride

Overview

Our technology has transformed mobility for many people with disabilities, and we’re committed to continuing to develop solutions that support everyone’s ability to easily move around their communities.

Riders with disabilities

Go Ride’s technology is helping increase the mobility and independence of transportation for riders with disabilities, with features and capabilities like:

  • Cashless payments. Go Ride’s cashless payment option simplifies the payment process, reducing the need for riders to worry about counting out cash payments or exchanging bills with a driver.

  • On-Demand transportation. The Go Ride app makes it easier for riders with disabilities to get from A to B at the push of a button. With the Go Ride app, riders no longer have to prearrange rides through a dispatcher or resort to other, less convenient, means of hailing a ride.

  • Upfront pricing.Go Ride uses upfront pricing to let riders know the cost of their trip before they request a ride. This gives riders peace-of-mind and helps eliminate the risk of fraud.

  • Go Ride anti-discrimination policies. Every trip request you make is automatically matched to a nearby driver by the Go Ride app, reducing opportunities for unlawful discrimination to interfere with the process of securing reliable, affordable transportation. For riders who are blind or low-vision and may be traveling with service animals, Go Ride’s Code of Conduct and Service Animal Policy clearly requires driver-partners to comply with all applicable laws regarding the transportation of service animals.

  • Share your ETA and location. Riders can easily share their ride details, including the specific route and estimated time of arrival, with friends or family for extra peace of mind. Friends or family members will receive a link where they can find out in real time the name and photo of the driver, the vehicle, and track where you are on the map until you arrive at your destination — all without downloading the Go Ride app.

  • Riders who are blind or low-vision

    With VoiceOver iOS, Android TalkBack, and wireless braille display compatibility, the Go Ride app makes it easier for riders who are blind to get from A to B at the push of a button.


    Accessibility Certification

    The Go Ride Rider app is monitored and tested regularly by internal resources and by AudioEye, Inc., a 3rd-Party provider of Accessibility testing and monitoring. The AudioEye certification process involves automatic and manual testing with the goal of meeting Web Content Accessibility Guidelines (WCAG) 2.0 Level AA Standards.


    Riders with Service Animals

    In the United States and Canada, we have taken various steps to provide Go Ride driver-partners with information regarding their obligations to transport riders with service animals. These steps include:

  • In-app notifications for new and existing drivers: All new and existing driver-partners will receive an in-app notification that requires them to acknowledge their contractual and legal obligations related to accepting service animals on trips.

  • Updated quarterly communications: All driver-partners will receive an email once every three months with information related to transporting riders with service animals.

  • Process for reporting a service animal denial: Our specialized support team handles all service animal-related complaints to ensure that incidents are appropriately investigated, documented, and resolved. These reports can be filed in our Accessibility Help Center from within the Go Ride app or from a computer using this form.

  • An updated service animal policy: Go Ride has updated its service animal policy, which highlights driver-partners’ contractual and legal obligations to riders traveling with service animals, as well as the company’s continuing commitment to addressing rider complaints.

  • To learn more about our U.S. service animal policy and the process for reporting service animal denial complaints, check out this guide. Our Canada Service Animal Policy can be found in English here and in French here.


    Thousands of people rely on service animals / assistance dogs to help them get around their cities and complete everyday tasks. All driver-partners have an important role to play in helping people with service animals / assistance dogs get around their cities. Find out more by watching this movie with Emily Davison and her guide Dog Unity.

    Our Policies

    Accessibility Compliance Notification

  • Driver-partners must comply with all applicable state, federal and local laws governing the transportation of riders with disabilities. A partner’s violation of the laws governing the accommodation of riders with disabilities constitutes a breach of the parties’ Technology Services Agreement.

  • Accordingly, driver-partners are expected to accommodate riders using walkers, canes, folding wheelchairs or other assistive devices to the maximum extent feasible.

  • Any report of unlawful discrimination will result in the temporary deactivation of a partner’s account while Go Ride reviews the incident. Confirmed violations of the law with respect to riders with disabilities may result in permanent loss of a partner’s access to the Go Ride platform.

  • Service Animal Policy

    State and federal law prohibit driver-partners using the Go Ride Driver App from denying service to riders with service animals because of the service animals, and from otherwise discriminating against riders with service animals. As explained in Go Ride’s Non-Discrimination Policy, driver-partners who engage in discriminatory conduct in violation of this legal obligation will lose their ability to use the Driver App.